1. Who We Are

Welcome to GridGraze Ltd. We are committed to protecting and respecting your privacy.

GridGraze Ltd. (“we”, “us”, “our”) is the controller responsible for your personal data.

Our contact details are:

• Company Name: GridGraze Ltd.
• Address: Field Heads Farm, Castleside, Consett, DH8 9AT, United Kingdom
• Email Address: hello@gridgraze.energy
• Company Registration Number: 16684080 (Registered in England and Wales)

This privacy policy explains how we collect, use, and look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To respond to your enquiries submitted via our contact forms or email.
• To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
• To send you marketing communications where we have a lawful basis to do so.

4. Lawful Basis for Processing

We will only collect and process your personal data where we have a lawful basis to do so. These include:

• Consent: You have given us clear consent to process your personal data for a specific purpose.
• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

5. Data Sharing

We may have to share your personal data with the parties set out below for the purposes set out in section 3:

• Professional advisers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Third-party service providers who provide IT and system administration services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at hello@gridgraze.energy.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@gridgraze.energy.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date shown at the top of this policy.